T & C’s

Terms & Conditions

East of England Yoga School Terms & Conditions

300 Hour Teacher Training

This Training Course Terms and Conditions (“Terms”) apply to enrolment in the

East of England Yoga School (EoEYS)

300 Hour Teacher Training promoted by EoEYS.

“Customer” means the authorised purchasing individual or entity.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. ANY ORDER FOR THE TRAINING COURSE BY CUSTOMER ACCEPTING THE BENEFITS OF THE TRAINING COURSE SHALL BE CONCLUSIVE EVIDENCE OF THE CUSTOMER’S ACCEPTENCE OF THESE TERMS.

Registration

All registration orders are subject to acceptance by EoEYS. EoEYS will not be bound by any terms and conditions of Customer’s registration order that are inconsistent with or in addition to these Terms.

Payment

Fees for the course shall be in accordance with the prices listed in the course and in effect on the date of order registration of the course via BACS. EoEYS reserves the right to adjust such fees at any time without notice. Receipt shall be issued once full fees paid unless otherwise arranged.

Cancellation

Please make absolutely sure that you can make the dates and wish to do the full course before confirming your booking. Customer may cancel course registration by notifying EoEYS in writing. Any refund will be based on the date the written cancellation request is received by EoEYS. All deposits are NON REFUNDABLE under any circumstances. If the customer cancels up to 6 weeks prior to the course start they will receive a 50% refund of balance payments. Cancellations within 6 weeks of course start are completely NON REFUNDABLE.

If the customer cancels whilst the course is in progress, or misses a module, no refund will be applicable and qualification will be jeopardised. Please make sure ahead of time that every week can be attended. If for instance unforeseeable circumstances arise, catching up on the modules at a future date can be individually discussed with EoEYS and may incur a cost of £150/day.

In the event of cancellation by EoEYS (i.e. cancellation due to circumstances beyond EoEYS control), EoEYS will only refund the face value of the course via BACS. EoEYS will use best endeavours to contact purchasers either by phone, email or in writing using details provided at the time of ordering. Please note it is the Customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue.

Work Product

In connection to the performance of the training course, EoEYS may deliver to Customer “work product” (defined as works of authorship, training manuals, documentation, reports, drawings and similar works). Customer acknowledges and agrees that EoEYS owns all work products. All work products delivered to Customer pursuant of these terms shall be and remain the property of EoEYS. EoEYS grants to Customer a limited, nonexclusive, non-transferable licence to use the work product for Customers internal business purposes. Customer shall not reproduce, copy, display, distribute, modify or prepare derivative works of the work product.

Any advertised course content is correct at the time of print; however EoEYS reserves the right to amend the content / schedule without prior notice to suit the level of attendees on the course. Advertised course content should be taken as a general guideline only.

Limitation of liability

TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, EoEYS AGGREGATED LIABILITY TO CUSTOMER OR TO ANY THIRD PARTY FOR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS AND THE COURSE PROVIDED HEREUNDER, WHETHER FOR BREACH OF CONTRACT OR IN TORT, WILL BE LIMITED TO THE FEES PAID BY CUSTOMER FOR THE COURSE WHICH IS THE SUBJECT MATTER OF THE CLAIMS, IN NO EVENT WILL EoEYS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGE IN CONNECTION WITH OR ARISING OUT OF THESE TERMS OR THE COURSE PROVIDED BY EoEYS HEREUNDER (INCLUDING LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES WHETHER BREACH OF CONTRACT OR IN TORT, EVEN IF EoEYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF ANY EXCLUSIVE REMEDY PROVIDED FOR IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.

Severability, Waiver

If any provision of these terms is held to be unenforceable, these Terms will remain in full force and effect with the provision omitted. No delay or omission to exercise any right or remedy accruing to EoEYS upon any breach or default of customer shall impair that right or remedy, or be construed to be a waiver of any breach or default. A waiver by EoEYS of any breach or default under these Terms must be in writing and executed by an authorised officer of EoEYS.

Personal Liability

Please note that admission to the event or individual session may be refused if the Customer arrives more than 10 minutes late. If you are aware you are going to be late, please contact EoEYS in order that special arrangements may be made.

It is the responsibility of the Customer to inform EoEYS of any change of address, contact phone number or email address, both before and after receipt of the goods. Although great care is taken, the Customer is entirely and solely responsible for their own safety, health and general well-being. Please advise EoEYS prior to the course of any known injuries, ailments, disabilities, conditions, medication you are taking or anything else that may affect your ability to fully participate in the course. However, you are responsible for taking preventative measures/actions.

The Customer is entirely responsible for their own belongings.

Force Majeure

A party is not liable under these Terms for non-performance caused by events or conditions beyond that party’s control. This provision does not relieve Customer of its obligation to fulfil payment obligations.

Assignments/Subcontract

Neither party shall assign or otherwise transfer any of its rights or obligations under these Terms, except that EoEYS may assign its right to payment to an affiliated company. EoEYS may subcontract its obligations under these Terms.

Notices

All written notice required by these Terms must be delivered in person or by other means evidenced by a delivery receipt or acknowledgement and will be effective upon receipt.

Entire Agreement

These Terms constitute the parties’ entire agreement relating to the subject matter. It supersedes all prior communications between the parties. No modification to these terms will be binding, unless in writing and signed by an authorised representative of each party.

Dispute Resolution

Any dispute related to these Terms will be governed by English Law. No choice of law rules of any jurisdiction will apply.

Yoga Alliance Professionals UK (YAP)

Once qualified, we will pass your name and contact details to YAP, who will contact you to invite you to join. You are not obligated to join YAP.

Entry to the course will not be permitted without these terms being signed and returned to ChillOut Yoga prior to the event, along with the application form.

East of England Yoga School Code of Ethics

Having qualified with the East of England Yoga School 300 Hour Teacher Training Course;

I Agree to:

  • Adhere to the traditional yoga principles as expressed in the Yamas and Niyamas.
  • Uphold the integrity of the yoga profession by conducting myself in a professional and conscientious manner.
  • Create and maintain a safe, clean and comfortable environment for the practice of yoga.
  • Actively encourage diversity by respecting all students regardless of age, ethnicity, gender, physical limitations or religion affiliations.
  • Respect the rights, dignity and privacy of all students.
  • Adapt my teaching to the students’ requirements, their individual needs and to respect their limits.
  • Adhere to local government and national laws that pertain to best business practice.
  • Continue learning and developing through self-practice and yearly CPD training as instructed by East of England Yoga School.
  • Smile, breathe and go slowly.

East of England Yoga School Complaints Procedure

 

What is a complaint?

A complaint is an expression of dissatisfaction, either written or spoken. A complaint can be made by an individual or a group. You may wish to complain if you are not satisfied with the way you have been treated, the service you have received or the tuition you have received from an EoEYS Yoga course.

Principles of EoEYS complaints procedure

EoEYS recognises that complaints are an important part of feedback and is committed to ensuring that its services and courses are high quality. The complaints procedure enables EoEYS to respond clearly and properly to complaints and to know when and why people are not satisfied with its services and courses, so that it can improve them.

EoEYS will take all complaints seriously and will address concerns promptly, fairly and politely with the aim to resolve all complaints as quickly as possible in a reasonable and amicable manner.

The length of time will depend on the nature of the complaint but EoEYS will endeavour to acknowledge receipt of your complaint within 48 hours and work quickly to come to a satisfactory conclusion within a reasonable timescale.

Any correspondence will be treated in the strictest confidence with the exception if others could be put at risk by the matter of the complaint. In these circumstances, information will be shared on a need to know basis and EoEYS will make it clear to whom this information will be shared.

Procedure – Complaints about EoEYS

Who can make a complaint?

This procedure is for anyone receiving a service from the EoEYS 300 Hour Teacher Training Course.

If your complaint is about an EoEYS course or Tutor, then there are three stages that you can go through to try and resolve the problem. You may wish to be accompanied by another student at this stage.

The three stages are:

Stage One (Informal)

An informal, minor complaint that you feel can be easily resolved by a verbal discussion and resolution with EoEYS Teaching staff.  Both parties will agree verbally that the complaint is closed.

Stage Two (Formally registering a complaint)

If you are not satisfied with the response you have received at Stage One you should then use stage two of this procedure:

For more serious complaints or ones that cannot be resolved at Stage One, all parties will give detailed written accounts of the complaints.  All verbal discussions relating to the complaint and steps that have been taken so far to resolve the complaint will be written down and these accounts should be evidence based.  EoEYS will carry out any necessary investigations and produce written evidence of this.  The investigation may involve all or some of the following courses of action, as appropriate to the individual case

– A meeting between the subject of the complaint and representatives of EoEYS

– An assessment of teaching competence

– Further information may be sought from third parties with regard to the background (for example from other students on a course)

All parties will agree to a formal action plan that provides appropriate redress, and given opportunity for review if standards on either side have not been met. The agreed action plan will satisfy all parties and when the action is carried out the complaint is closed.

Outline the details of your complaint by e-mail to welcome@chilloutyoga.co.uk or by letter or audio tape and send it to 54 Essex Avenue, Sudbury, Suffolk, CO10 1YZ (marked private and confidential).

Stage Three (Appeal in exceptional circumstances)

Any appeal must set out reasons why you consider the appeal to be merited. You must lodge your appeal by sending it to the Director of EoEYS within 10 working days of any meeting that fails to reach agreement with regard to the completion of the jointly agreed Action Plan.

An Appeals Panel, normally of three members, will be convened by EoEYS to consider your appeal. Panel membership will be restricted to people who have had no previous involvement in the investigation and consideration of the complaint.

Members of the Appeals Panel will:

⦁ Consider whether the grounds for appeal are reasonable

⦁ Read through the necessary paperwork and speak to any relevant individuals involved with the complaint as they consider necessary

⦁ Make a final decision

Recording complaints

The Director of EoEYS will ensure that a record of all complaints is maintained with information regarding the totality of complaints received, reasons for complaints and how any underlying problems may be resolved.